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Join us in New York to learn how we bring Enlightened Hospitality to life. Created as a series of immersive classes and panel discussions alongside opportunities to see Enlightened Hospitality in action. This 3-day class invites you to jump right in to learn about the culture and hiring mantras of Union Square Hospitality Group and how to translate those tools and bring them to life in your organization. We know that hospitality is a business differentiator, no matter the industry you work in. Let us show you why.

HQ Workshops

Who: 24 attendees 

Where: Across several Union Square Hospitality Group restaurants in New York, NY.

Upcoming Dates:  September 11-13th 2023
additional sessions may be added

Length: Evening Welcome Reception on Day 1; Courses Day 2, Courses Day 3 (15 hours total) 

Cost: $2,750


 Evening reception at a Union Square Hospitality Group restaurant hosted by Danny Meyer

 Behind-the-scenes tour of James Beard Award Winning restaurant Gramercy Tavern 

  Curated dinner hosted by course instructors Patti Simpson and Richard Coraine at a Union Square Hospitality Group restaurant

 Breakfast, lunch, and snacks provided by Union Square Hospitality Group restaurants, including Daily Provisions

 2 full days of coursework and executive panel discussions (see below for details)

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*Transportation and hotel accommodations not included. 


Hospitality as a Business Differentiator

Guided by USHG’s mission, to “Create Raves,” this comprehensive workshop provides tools and strategies to foster loyalty among all stakeholders by putting employees first. This workshop provides a true immersion into Union Square Hospitality Group’s culture. Spending time with key USHG leaders, we focus on how to implement hospitality as a business strategy in your organization. 

Key takeaways include tools and strategies to:

 Define and develop a culture of hospitality and excellence, making your company the place to work and a favorite among all stakeholders

 Create genuinely caring guest experiences through thoughtful and sustainable systems, structures, and practices 

 Build an empowered, loyal workforce in a context of trust and accountability


Hiring for Hospitality (The 100%er)

By popular demand, we have created this intensive workshop to help you build hospitality into your hiring practices. How you recruit your team and who you choose to hire are key elements of crafting, growing, and sustaining a culture of hospitality. From recruiting strategies and behavioral-based interviewing techniques, to onboarding processes, we will share specific practices used by Union Square Hospitality Group to apply in your own organization.

Key take aways include tools and strategies to:

 Create a holistic recruiting and hiring process that reflects your values and culture 

 Construct effective behavioral-based interview questions that help you identify exactly who you are looking to hire based on the characteristics you value 

 Effectively onboard and seamlessly integrate new hires into your culture setting them up to win

Upcoming Dates:  September 11-13 

*Does not include transportation and lodging

We know things happen, and sometimes at the last minute…
If you need to cancel your registration for our in-person workshops, we ask that you let us know as soon as possible and we’ll work something out. Please email us at

Not sure you can make it this time? Want to learn about more offerings?

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