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Creating Raves

3 Day Leadership Development Workshop

Creating Raves is Union Square Hospitality Group's leadership development workshop. We teach leaders across industries how to transform their business through the power of hospitality, and become a favorite among customers and employees.

Due to the public health crisis, we have decided to cancel the upcoming Creating Raves session scheduled for April 14-16, 2020, for the safety of our guests and employees.  We hope to share the next session's dates and ticketing information with you soon.

a group of people in a rooma group of people performing on a countera group of people sitting at a table in a restaurant

What to Expect

Robust Curriculum | Behind-the-Scenes Tours | Dining Experiences


Our curriculum is based on USHG’s distinctive culture and 35-year track record of excellence. You’ll hear from key leaders across USHG, and learn how to apply our secrets in any industry.


Behind-the-scenes tours of our businesses offer an opportunity to observe strategies of service and hospitality first-hand.


The curriculum comes to life through all-inclusive dining experiences at various USHG restaurants.

What You'll Learn

Creating Raves provides foundational strategies and practical tools that can be used to drive meaningful change in your organization.

Over the course of the program you’ll learn:

• How lessons learned from the hospitality industry apply to your specific organization
• Ways to improve both the employee and customer experience
• The value of putting employees first
• Language and tools that will help improve your company culture and build trust
• Strategies to improve employee retention and attract top talent
• How to graciously hold your employees—and yourself—accountable
• Change management with hospitality as the focus for change

Each day you’ll have the opportunity to uncover solutions for specific challenges in your business and create an action plan for integrating these concepts into your organization upon your return.

Sample Daily Agenda

8:30 AM Breakfast
9:00 AM Creating One-Size-Fits-One Experiences
10:00 AM 
Panel Discussion/Q&A
11:00 AM 
Building an Environment of Trust
12:30 AM 
Lunch & Networking
1:15 AM 
Building an Environment of Trust — Activities & Debrief
3:40 AM 
Recap of the Day
4:00 PM 
Action Planning — Taking Home What You've Learned
6:30 PM 
Dining Experience

Frequently Asked Questions

Where are the workshops held?
Creating Raves is held at the USHG Home Office in Union Square, New York City (853 Broadway, between 13th and 14th St.).

I'm coming from out of town. Where should I stay?
Our office is located in Union Square in NYC–there are a wide range of hotels within walking distance. We are happy to share a list of nearby hotels by request.

What if I have a food allergy or dietary restriction?
We are happy to accommodate! Please let us know ahead of time so we can be sure to provide an appropriate option for you to enjoy.

I'm having trouble enrolling online. Can you help?
Give us a call at 212.228.3585 at your convenience, and we'd be happy to help you with the registration.

What is your cancellation policy?
Should you need to change your plans, we are on your side! Please be on our side as well, and contact us as soon as you're aware that you need to make a change. 

Can I bring a large group to the workshop?
To keep groups balanced, we invite as many as four people per organization per session. 

Are there any breaks?
Our agenda for the workshop varies, but we guarantee that there will be breaks mid-morning and mid-afternoon each day, and lunch generally occurs between 12:30-1:30 PM.

Will there be food?
Absolutely. Creating Raves includes breakfast and lunch on full days, and dinners are provided in our restaurants on the two evenings between program days. There will be light refreshments throughout each day as well.