Turn hospitality into a measurable business advantage.
Leadership workshops and advisory programs from the team behind Union Square Hospitality Group.
We help organizations strengthen leadership, elevate service, and embed hospitality as a lasting competitive advantage - through hands-on speaking engagements, workshops, advisory programs, and digital content, depending on your goals.
25,000+ individuals worldwide have participated in Hospitality Quotient programs.
What is Hospitality Quotient?
Founded in 2010, Hospitality Quotient extends the principles behind Union Square Hospitality Group’s enduring success to organizations beyond our restaurants.
At USHG, we believe both IQ and HQ matter. IQ measures intelligence. HQ measures one’s capacity to take joy in serving others. Both are critical, but we always start with HQ.
Grounded in Enlightened Hospitality, HQ equips leaders and teams with the behaviors, frameworks, and decision-making skills needed to create exceptional experiences for employees, customers, and communities alike.
Through workshops, advisory programs, and speaking engagements, we help organizations apply hospitality as a disciplined approach to leadership and performance.
When you place hospitality at the heart of your business, great things follow.
What Leaders Say About HOSPITALITY QUOTIENT Workshop
Senior executives across industries share how Hospitality Quotient workshops transformed the way they lead, hire, and build high-performing teams.
Trusted by leaders from:
WorkshopS
Hospitality as a Way of Doing Business
Program Topics: Hospitality as a Way of Doing Business, Building a Culture of Care, Hiring for Hospitality
All Industries
F&B Leadership Bootcamp
Program Topics: Operational Excellence, The Ingredients to a Great Pre-Service, Collecting & Connecting Dots to Create Raves
Hospitality Professionals
All IndustriesWhat Could Possibly Go Right? tHE Workshop
Program Topics: Hospitality as a Way of Doing Business, Building a Culture of Care, Hiring for Hospitality
OUR SERVICES
FOR INDIVIDUALS: IN-PERSON WORKSHOPS
Location: USHG Home Office & Restaurants in NYC
Join our interactive workshops in New York City and explore the transformative power of hospitality.
These immersive, facilitator-led sessions go beyond traditional classes — combining hands-on learning, exceptional dining experiences, and meaningful connections with peers. Each workshop is designed for individuals who want to lead with intention, empathy, and impact.
FOR BUSINESSES: WORKSHOPS & EVENTS
Location: In-Person or Virtual
Whether you’re planning a company off-site, leadership retreat, or strategy session, HQ designs private workshops tailored to your organization. These customer experiences are built around your goals and bring teams together through shared learning, conversation, and a hospitality-driven perspective.
FOR BUSINESSES: ADVISORY PROGRAMS
Location: Hybrid In-Person and Virtual
Infusing hospitality into your business is one-size-fits-one. HQ advisory programs are designed specifically for your organization. Each engagement begins with an exploratory session to identify your key touchpoints, challenges, and opportunities. From there, we develop a tailored strategic program to integrate hospitality meaningfully across your operations — turning values into daily behaviors.
SPEAKERS
Bring hospitality leadership to your next event
HQ’s world-class speakers draw from decades of experience across hospitality, leadership, and organizational culture. Our team delivers thoughtful, practical insights for keynotes, panels, and company gatherings — grounded in real operating experience, not theory.
Available for:
Keynote addresses
Conventions and Conferences
Panels and moderated conversations
Leadership summits and company events
HQ Digital Learning Courses
Choose from 70+ licensable learning modules, with topics ranging from Enlightened Hospitality to People to Leadership. Bring HQ to your teams wherever they are and turn hospitality into daily practice.
GET IN TOUCH.
GET IN TOUCH.
FAQs
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Yes — if your work involves people, customers, or teams.
HQ works with organizations across hospitality, healthcare, retail, corporate, finance, education, and beyond. Our approach helps teams show up with intention, lead with empathy, and create more meaningful experiences — regardless of industry.
Hospitality, as we practice it, is a mindset. When applied thoughtfully, it strengthens culture, leadership, and performance anywhere people interact.
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HQ is not a software platform or self-serve training library. We work directly with individuals and organizations through in-person workshops, custom programs, and advisory engagements.
Depending on how you engage with HQ, this may include:
Facilitated workshops for individuals or private teams
Custom-designed sessions for off-sites, retreats, or leadership groups
Advisory programs tailored to your organization’s culture and goals
Access to curated supporting materials that reinforce key ideas before or after live sessions
Everything we do is grounded in decades of leadership and operating experience from Union Square Hospitality Group — and designed to be practical, human, and applicable in real work environments.
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Yes. While our roots are in hospitality, HQ’s work extends far beyond restaurants.
The principles we teach — empathy, accountability, trust, consistency, and care — have been applied successfully across many industries. These are not abstract ideas or personality traits; they are behaviors that can be practiced, taught, and reinforced.
If you’re willing to engage honestly and apply the work, the approach translates — regardless of industry or job title.
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Most HQ workshops are hosted in New York City, typically at Union Square Hospitality Group locations.
Private workshops for organizations can be held in NYC or hosted at your preferred location, depending on the format and goals of the session.
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HQ workshops are in person.
We believe hospitality is best experienced live — through conversation, shared meals, and real human connection. At this time, we do not offer virtual or self-paced workshop alternatives.
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Yes, HQ workshops include shared dining experiences as part of the session. When meals are included, this will be clearly noted in the workshop description.
