Yes — if your work involves people, customers, or teams.

HQ works with organizations across hospitality, healthcare, retail, corporate, finance, education, and beyond. Our approach helps teams show up with intention, lead with empathy, and create more meaningful experiences — regardless of industry.

Hospitality, as we practice it, is a mindset. When applied thoughtfully, it strengthens culture, leadership, and performance anywhere people interact.

HQ is not a software platform or self-serve training library. We work directly with individuals and organizations through in-person workshops, custom programs, and advisory engagements.

Depending on how you engage with HQ, this may include:

• Facilitated workshops for individuals or private teams

• Custom-designed sessions for off-sites, retreats, or leadership groups

• Advisory programs tailored to your organization’s culture and goals

• Access to curated supporting materials that reinforce key ideas before or after live sessions

Everything we do is grounded in decades of leadership and operating experience from Union Square Hospitality Group — and designed to be practical, human, and applicable in real work environments.

Yes. While our roots are in hospitality, HQ’s work extends far beyond restaurants.

The principles we teach — empathy, accountability, trust, consistency, and care — have been applied successfully across many industries. These are not abstract ideas or personality traits; they are behaviors that can be practiced, taught, and reinforced.

If you’re willing to engage honestly and apply the work, the approach translates — regardless of industry or job title.

Most HQ workshops are hosted in New York City, typically at Union Square Hospitality Group locations.

Private workshops for organizations can be held in NYC or hosted at your preferred location, depending on the format and goals of the session.

HQ workshops are in person.

We believe hospitality is best experienced live — through conversation, shared meals, and real human connection. At this time, we do not offer virtual or self-paced workshop alternatives.

Yes, HQ workshops include shared dining experiences as part of the session. When meals are included, this will be clearly noted in the workshop description.