Chief Administrative Officer
Patti Simpson is the Chief Administrative Officer of Union Square Hospitality Group (USHG), in which capacity she oversees the human resources, legal, and marketing teams and spearheads Hospitality Quotient, the company’s leadership, learning and development consultancy. Patti is an accomplished leader with a deeply rooted background in human resources, operations, organizational design, and learning development. A trained educator passionate about leadership and team development, Patti leverages her experience to further USHG’s culture of Enlightened Hospitality, the belief that putting employees first is the key to running a meaningful and sustainable business.
Previously, Patti served as the Chief People Officer of USHG, in which capacity she led the transformation and modernization of the HR function, and built a diverse, industry-leading C-suite. Following business closures and staff reduction in 2020, Patti and her team worked tirelessly to lead USHG’s hiring efforts to pre-pandemic levels. Patti also spearheaded the formation of USHG’s HUGS Employee Relief Fund, a nonprofit 501(c)(3) created to support USHG team members facing unexpected financial hardship.
Previously, Patti led Human Resource operations for various domestic and international food service brands such as TGI Fridays, Ignite Restaurant Group (Joe’s Crab Shack, Brick House Tavern + Tap), Au Bon Pain, and Ruby Tuesday. Patti serves on the board of Legacy of Hope and the HR Committee at Bethesda Project.